We love our patients and we respect their time, please respect ours…
Due to recent cancellation/no show rates, we will be enforcing our cancellation policies more strictly moving forward. Spa service no shows will be subject to a 100% charge of their scheduled services. Cancellations within 24 hours will be charged 50% of their scheduled services. Dr. Cook’s patients will be charged a $30 fee for no shows. Club members who don’t show up to their appointments will lose that month’s visit. If a club member reschedules within 24 hours they will be subject to a 50% charge of their service price. Thank you so much for your understanding!
We recommend calling in advance to ensure that you get the time and therapist of your choice. To schedule multiple consecutive services it is best to call at least two weeks in advance for weekday appointments and 4-6 weeks in advance for Saturdays.
Please arrive a few minutes early. The customer forms take a few minutes to fill out and we would like you to begin on time. If something prohibits you from arriving on time, please call and let us know. We will try to accommodate the later time, but we may need to reschedule your appointment.
If you prefer a specific therapist/technician please let us know so that we may schedule you accordingly. We employ female therapists.
Please check in with the receptionist so that we know you are here. If no one is available at the front desk, please let someone know you are here. Please lower your voice when entering the spa area. This ensures comfort for all who are enjoying treatments.
If you need to cancel your appointment, please call as far in advance as possible. As a courtesy to our associates as well as other clients, please make every effort to call at least 24 hours in advance.
We serve busy professionals stopping in for a quick treatment during the busy work day, as well as those who are coming in to relax for half of the day. Our goal is for you to be comfortable, so please wear whatever you would like. Many services require removal of the clothes, so we recommend that your wear something easy to remove. If modesty is an issue, please remember that our highly trained staff will ensure your complete comfort and will drape all areas of the body that are not being treated.
If possible, it is always best to leave your jewelry at home. You will be asked to remove any jewelry before receiving your treatments. If you do wear your jewelry, just remember to take it with you when you leave.
Communication with the therapists/technicians
Your treatment is all about you. Please let us know what you like or dislike. For example, amount of light, music volume, and if you prefer to chat or be pampered in silence, is all a matter of client preference. If you want the therapist to spend more time in a certain area, apply a greater or lesser amount of pressure, or leave something completely out of the treatment, please voice your opinion. Questions are welcome. Our trained therapists are very knowledgeable and happy to share information with you. If at any time you feel uncomfortable, please tell your therapist so that he or she may accommodate you.
To ensure your safety and ours, please advise us of any medical issues you may have. Not all treatments are suitable for all clients. Please disclose any concerns before your treatment begins.
You will never be asked to change in front of any of our staff or other clients. All rooms are private and you will be alone while changing. If you are having multiple services that require your clothing to be removed, robes are provided for covering as you move from room to room. The therapist will always knock on the door before entering the room, and if you are not ready they will not enter. During the treatment, only the area being treated will be uncovered. Our staff is highly trained in “draping,” which is the careful practice of covering all parts of the body not being touched. Removing your clothing gives you a much better experience as the therapist is free to work all of the muscles without barrier.
Male clients receiving facials should shave at least three hours prior to the appointment.
Please avoid the sun right before a spa treatment and we recommend at least 24 hours after. Certain treatments require that you stay out of the sun for a few days, such as a chemical peel. We always recommend wearing sunscreen with at least 25 SPF. Please discuss this with your therapist.
Most of our spa treatments do not require any special food regimes. We do recommend that you drink plenty of water before and after a massage appointment.
Gratuity is not included in the price of services. While a tip is not expected, our therapists are pleased with any tip as it shows them your appreciation for their expertise. A typical gratuity ranges between 15-20%, but some give more or less depending on their experience. You may tip the therapist directly or leave it at the front desk.
We do our best to offer a relaxing and calm spa environment. Please help us by turning off your cell phone ringer or leaving your phone at home.
We ask that only children receiving spa treatments enter the spa area. We do not have an associate watching the spa waiting area, so for their own safety, unattended children are not allowed. This also ensures a relaxing day spa atmosphere.
While in the spa waiting area, please be aware that others are receiving treatments and keep all conversations at a low volume.